Frequently asked questions
How do I make payment to you?
Payment can be made by BAC's, Debit Card, Credit Card, or Paypal.
How is my order delivered?
All orders are delivered directly to you from the wine warm which you purchased from.
How much do you charge for delivery?
You will typically pay R100 per case unless you are a member in which case you get a discount as per the membership level you have chosen.
Can you deliver outside South Africa?
Standard delivery charges are for purchases within South Africa. Should you live outside of South Africa, please contact our office and we will provide a specific quotation on your delivery fees.
What guarantee of quality do I have?
Apart from our 100% Money Back Guarantee, you also have the Quality Control of each Individual farm who all pride themselves on the superior quality of their wines. Plus, if you insist, we'll have a glass with you!
I work all day and am only at home in the evening-can you arrange an evening or weekend delivery?
Please add any delivery instructions into the notes section upon checkout (e.g. Leave next door at No 5, if out leave in bin cupboard, leave in garage if out etc) Our delivery firm will leave a card with the local delivery offices details if you are out. Please call this local depot to arrange a suitable delivery time for you or to collect in person.
Why Do I have to order at least six bottles from each wine farm I want to order from?
As all wines are shipped directly from the farms we support, you need to order at least 6 bottles from every farm you want to order from.
Why is there a minimum of 6 bottles for a delivery?
This is down to Cost!
As a wholesaler it makes economic sense to supply a wine in half case boxes (6 bottles) as we receive them in from the Vineyards in 6's and 12's.
The delivery charge for one single bottle sometimes costs more than the bottle and anyway, when you find a wine you LOVE, will only ordering 1 be enough and don't forget our 100% Money Back Guarantee! If you don't like a wine you can return the remaining bottles to us.